The six-week training program will prepare individuals to become 911 dispatch operators to help fill the need for emergency responders in the region.
Clark State College and the City of Xenia have partnered to create a six-week training program, the 911 Communications Dispatch Academy. The hands-on training program will prepare individuals to work as 911 operators to help fill the region’s need for emergency response workers. The program will run from October 27 to December 10, 2025.
According to an article on Clark State College’s website, Erin Neely, who serves as the college’s assistant director of workforce, was quoted as saying of the new program, “9-1-1 operators are the first point of contact in a crisis and they play a critical role in saving lives. Clark State is proud to lead the way in developing workforce programs that directly address community needs. This academy ensures individuals who complete the program are fully prepared to step into their role and ready to serve with skill, confidence and professionalism.”
The program, which has been designed to prepare students to work in the currently open 911 dispatch positions that are available around the region, will cost $2,000, with the only requirements being over the age of 18 and having a high school diploma or a GED. Program participants will learn de-escalation techniques, legal and ethical responsibilities, and protocols that are standard across the industry. They will experience simulations of real-life call scenarios, and practice working with CAD systems, radio operations, and NG911 platforms.
Speaking of the partnership and program, Tricia Balonier, who serves as the 9-1-1 communications director for the Xenia Greene Central Communications Center, said, “This class is important because many are unaware of the 9-1-1 Dispatch Communications career path available in their local communities. As the true ‘first’ first responders, communications operators play a critical role in assisting callers during their most urgent and often life-threatening moments. Providing specialized training and foundational knowledge will help prepare students for this vital role and supports communications centers in identifying and developing current or potential future employees. 9-1-1 communications operators are vital in getting information from callers and in turn, getting the appropriate help to those in need as quickly as possible. As they do this, they often keep callers on the phone to ensure their safety until law enforcement, fire or EMS personnel can get to the scene. Additionally, they are often juggling multiple calls and tasks simultaneously. There is a new reality when it comes to employing people in the public safety field and it is important to get the right people the right training so that they feel equipped to handle the demands of the job, make critical decisions under pressure, and provide effective, compassionate service to the communities they serve. We are grateful for the partnership with Clark State and the opportunity to bring awareness to this often overlooked or unknown career field.”
The program will take place on Clark State College’s Xenia campus.
For more information about Clark State College, visit the school’s website.